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Archive for the ‘Client Services’ Category

 nwhittaker

Live Publication - do we need another checklist?

Posted by Norm Whittaker on June 30th, 2008

So you find out that your web development, marketing, content, product management and/or IT teams don’t have any real process for launching live and your team might look really bad. Ah, the “go live” checklist. This management tool helps earn a lot of cred’ for our customers, and should ideally begin a month or so before you plan to publish your new site live.
Managing internal corporate teams can be a struggle to make the Go Live process smooth. This leads me to the first item on the list and the biggest culprit to errors and gripes.

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 lmichel

Content Strategy: The Story Behind the RFQ

Posted by Luke Michel on June 26th, 2008

When we receive a Request for Quote/Proposal (RFQ/RFP) from a client, it marks the beginning of the process for us. But it’s the end of what was possibly a long and difficult process for the client. They’re relieved that it’s done; we’re anxious to start asking questions. They want to get going right away; we’re saying, “Not so fast.”

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 druoff

The Graying of the Enterprise and Corporate Culture

Posted by druoff on May 25th, 2008

A recent conversation revealed an interesting dilemma to me. My client is a CIO of a large consulting services firm and has about 125 project managers and just over 500 total employees across 15 or so offices.

Aside from the general challenges they face in attempts to streamline project and document management – they face a greater, generational struggle.

They’ve got a good number of Baby Boomers poised to retire in the next few years – and there have been no attempts or programs put in place to facilitate the transfer of their knowledge. These are folks who have been with the firm since the 80s and have grown with – and really have the most knowledge of - the business.

They are also the least likely to adopt or embrace any new collaboration tools that may be rolled out.

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